FAQs

If talking to a real-life human is more your thing, you can reach our Customer Team via email or the chat widget

How can we help?

FAQ

General

Do You Ship Worldwide?

Yes we do. We use DPD + Royal Mail for all international orders and checkout our shipping page to see if your country is included.

How long are the shipping times?

It depends greatly based on location. Orders are processed within 1-3 business days.
For the most accurate delivery times, please check following the list.

What does shipping cost?

Shipping costs depend based on the country you are from. We do offer free shipping with orders over a certain amount.

For paid shipping options, please refer to our shipping page here.

How Do I Return?

For a return to be valid, we must receive the item back to our address above within 30 days of delivery for UK customers and 40 days for international customers. 

You will need to cover any return shipping costs. Please ship back to the address below

RETURNS ADDRESS:

Domno Vintage,

Unit 4 Thornsdale Business Park,

Argent Road,

Queensborough, ME11 5JP

Kent

Will I Need To Pay Customs Duties?

We do not take responsibility for any deliveries subject to customs
 charges, sales tax or any quarantine checks which may be in place in certain countries.

No tax to the US or UK.

Can I cancel my order?

We completely get it, we change our minds too sometimes. Yes we can cancel your order before it has been fulfilled just send us a message.

If it has already been shipped then there is nothing we can do. You would be able to send it back for a refund once it arrives.

Can I change my address after I’ve placed an order?

Yes we can change your address before it has been fulfilled just send us a message.

If it has already been shipped then there is nothing we can do. You would be able to send it back for a refund once it arrives.

My tracking is not working

Shoot us over a message on out chat widget or email us at hi@domno-vintage.com

Clothing

Do the clothes come pre-washed?

Yes they do. We wash every single item of clothing that comes through to our HQ.

What is the condition of the clothes?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Authenticity - Is everything genuine?

Yes 100%. We do not sell any counterfeit products.

Why Can’t I Find The Item I Saw On Your Website Yesterday?

All our items are one of one, so once an item is sold, it is no longer available. That does not mean we won’t get one in stock in future- there's always a chance!

How does sizing work?

Our clothing features various brands and unique sizing. Fit varies by cut, style and fabric.

To help you shop accurately, we provide measurements for all items. Compare these to a garment that fits you well - that's the most precise approach.

Know that we align closest with Nike's sizing also.

Mystery Boxes

Can I return my box?

If you don’t like something, just send it back, giving a few reasons and we’ll send replacement item(s) which better suit what you are looking for.

How long will it take for my box to arrive?

We aim to put the boxes together and ship out within 5 working days. Shipping time will be mentioned at checkout.

Whats the difference between a subscription and a one off box?

There is no difference in terms of the outfit you will be receiving. However with a subscription you will save money and we can work closely on a month by month basis to enhance your outfits and styles

Jewelry

Is it safe for sensitive skin?

Our jewellery will not cause rashes or skin irritation.

What is your jewelry made of?

Our jewelry base material is 316 or 304 Stainless Steel, coated using PVD vacuum coating technology, preventing scratches, fade and is resistant to water and other elements.

Will it turn my skin green?

Green skin and other types of rashes are caused by jewelry which is made from zinc or other cheap alloys. We use premium Stainless Steel for all of our jewelry, which does not cause harm to skin under any conditions.

How does the size guide work?

You can find our sizing charts by clicking here.

Get in touch

Haven't solved your issue? Send us an email!