Refund policy

 

Returns Policy

Return address:

Unit 4 Thornsdale Business Park, ME11 5JP, Queensborough, Kent

For a return to be valid, we must receive the item back to our address above within 30 days of delivery for UK customers and 40 days for international customers. 

You will need to cover any return shipping costs.

Any item(s) remains your responsibility until we receive it and we will not give a refund for any item which is not in the same condition as when sent.

Items are sent with swing tags, if they are removed then the refund will be void. 

Sale items and discounted items over 30% are non-refundable

Please send all returns via tracked mail as we cannot be held responsible for any lost items. 

We aim to process refunds within a week of having received the return

Once a refund is made an email notification will be sent and the money should show in your bank/Paypal account within 5 working days

If you have any questions or queries regarding your purchase, email us and we will be happy to help.